TERMS & CONDITIONS
This website is operated by Aranea GmbH, a company registered in Hamburg, Germany, whose registered office is Leinpfad 75, Hamburg, 22299, Germany and company registration number is B 117312. Our VAT number is DE 276460621. In these Terms, "us" or "we" or "our" means Aranea GmbH. The term you refers to the users or viewers of our website.
These Terms are the terms on which we provide the Website and any products sold through it to you. Please read these Terms carefully before ordering or using the Website. You should keep a copy of these Terms for future reference. Click here to print or download. For information on how we will use your personal data, please see our privacy policy. These Terms are only available in the English language.
We may change these Terms from time to time so you should make sure you check the terms regularly and before each purchase to ensure you are familiar with any changes.
References to a "Working Day" are to a day which is not a weekend or bank holiday in either England or Germany.
1. YOUR USE OF THE WEBSITE/SERVICE
1.1 You are responsible for maintaining the confidentiality of any password or user name you register and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence.
1.2 You confirm that:
1.2.1 all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by contacting us at info@claudiaschiffer.com
1.2.2 You will comply with the restrictions on your use of the Website as set out in these Terms.
1.3 If we take legal action against you for any breach of these Terms and a court makes an award in our favour you will be responsible for all costs allowable by the Courts.
1.4 Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights including, without limitation, copyright trade marks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and its contents.
1.5 You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, Web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.
1.6 Any use other than that permitted under this clause may only be undertaken with our prior express authorisation.
1.7 We are happy for you to link to our homepage on any reputable sites but we may ask you to remove them at our discretion if we have any concerns.
2. GOODS/PRODUCTS
2.1 An order constitutes an offer to us to buy the Product. All orders are subject to availability and to acceptance by us. We will send you an email acknowledging receipt of your order. Please note that this does not constitute acceptance by us. The contract for purchase of the Product is formed when we send you an email dispatch.
2.2 The price of a Product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a Product you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.
2.3 Details of our delivery charges (and where we deliver to) are indicated when you are at the checkout as these will be variable.
2.4 We accept payment by debit or credit card only. Payments will be debited from your account at the time of or shortly before despatch of the Product to you. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
2.5 We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
2.6 Other than over the Christmas period (when our offices are closed), we shall endeavour to dispatch the Product to you as soon as possible after you place your order normally 3 Working Days if the Product is in stock (although see the additional delivery option details at the checkout when you select your order) and in any event within 30 days beginning on the day after you place your order. If we are unable to dispatch the Product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.
2.7 As soon as the Product is delivered to you, you are responsible for it.
2.8 Cancellation, returns and refunds
2.8.1 You have certain statutory rights/rights under the law. These include:
that any Products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
certain remedies if a Product is defective; and
a right to cancel your order within seven Working Days beginning the day after the day on which you receive the Product, and to receive a full refund, even if the Product is not defective. This right is subject to certain conditions and exceptions (see "Return of non faulty goods" below). We have chosen to give you a longer 14 day cancellation period on non sale items as explained below.
Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.
2.8.2 Return of non-faulty goods
We hope you will be happy with your purchase. If not, details of how you can return your item will be included in your delivery. Key terms to note are that:
For non sale items you must notify us that you are cancelling your purchase no later than 14 days after the day on which you received your Product;
For sale items you must notify us that you are cancelling your purchase no later than 7 days after the day on which you received your Product;
You must take reasonable care of the Product prior to return - in particular this means you have not worn the item, other than for the purposes of trying it on, or removed the tags and we also ask that you do not remove the seal which is fixed to the cloth;
You may give us notice of cancellation by any written means but it will speed up the process for you if you fill in the designated form on the website. You will then be provided with an account number which you can attach to the form provided in order to take advantage of our free returns process if you return the item to us within 5 Working Days of receipt. If you do not return the item in such period (and the item is not being returned because it is faulty) then you will be responsible for the cost of returning the item to us and we recommend that you use a reputable carrier and consider insurance cover for expensive items since the return of the items are at your risk;
Please return the Product in suitable packaging (such as the box it was delivered in) to ensure it reaches us in good condition.