Privacy Policy

This document explains how Aranea GmbH and Cloudy Productions process information about you which is personally identifiable ("Your Information") when you use the website.

Aranea GmbH (which operates the Website) is a company registered in Hamburg, Germany and can be contacted at customercare@claudiaschiffer.com

Cloudy Productions is the site controller for claudiaschiffer.com and can be contacted at info@claudiaschiffer.com

1. How We Collect and use Your Information

We may collect and process the following data about you:

your name, email address, postal/delivery address, debit card or credit card details;

details of your use of the Website, including orders you place, products you view, promotions you respond to;

if you contact us, we may keep a record of that correspondence;

information about your preferences such as what types of products and services you are interested in.

We will not store products you view once your browsing session is closed.

We use Your Information in the following ways:

contact and payment details are used by us to process your order;

your contact details may be used to notify you about changes to the Website or respond to any communication or request from you;

to send you our newsletter or other details of new products and offers where you have requested to receive this.

We may also track email click through numbers from our emails to our site although this information will not personally identify you.

2. Information which we may share with third parties

We only disclose Your Information as follows:

if you make an order via the Website, since we need to transfer Your Information to any delivery partners so that your order can be fulfilled;

if we (or a part of our business) are acquired by a third party, Your Information may be one of the transferred assets;

if we are under a duty to disclose or share Your Information in order to comply with any legal obligation or in order to enforce or apply the Terms and other agreements;

to protect our rights, property, or safety or that of our customers or others (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

We will not sell your data to third parties nor permit third parties to use Your Information to send you marketing communications.

Your Information will not be transferred to a destination outside the European Economic Area ("EEA").

3. How do We protect Your Information?

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We have technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of user information we maintain. Under our security practices and policies, access to Your Information is authorized only for those who have a business need for such access.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Information, we cannot guarantee the security of data transmitted to the Website; any transmission is at your own risk. Once we have received Your Information, we will use strict procedures and security features to try to prevent unauthorised access.

4. Access to Your Information and corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of such information, please contact us. We may make a small charge for this. You may ask us to correct or remove information you think is inaccurate by contacting us.

We hope you will be happy with the way we handle your information but if not you have the right to complain to the Information Commissioner in the UK or to the equivalent body in Germany if there is a problem for more information visit www.ico.gov.uk

5. Cookies and other data storage devices

We use very limited cookies on the Website. We use a session cookie for those users who place an order which which is essential to enable the online checkout to function. In addition we use an analytical cookie for the purpose of tracking use of the site (although this does not generate personal information and the information is not shared with third parties).

You can choose to disable cookies via your browser settings at any time. For more information on cookies and how to use your browser to disable them please see www.allaboutcookies.co.uk

6. Changes

We may amend this privacy policy from time to time in order to reflect changes to the Website, including additional products or services offered by us. We will give you reasonable notice of any changes to the privacy policy. This privacy policy was last updated on 15th July, 2011